REFUND & RETURNS POLICY
At WEMM Designs, we don’t do mass production. Every single piece is custom crafted and printed specifically for your order. Because each item is uniquely made for you, our return policy is straightforward and specific. No corporate nonsense, just clear rules.
1. Damaged or Defective Items
Did your gear arrive damaged, is the print misaligned, or did we accidentally send you the wrong size or color? That’s on us, and we will fix it.
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Notify us within 30 days of delivery at info@wemmdesigns.com.
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Include clear photos of the issue, along with your order number.
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Once approved, we will arrange a free replacement or issue a full refund. In this case, you do not need to ship the damaged item back to us.
2. Sizing Issues & Change of Mind
Because every item is custom made to order and we do not maintain a massive warehouse stock, we cannot accept returns or exchanges if you selected the wrong size or simply changed your mind.
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Please double-check the size charts on the product pages carefully before placing your order to ensure the perfect fit.
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Exceptional cases? Drop us a line at wemmdesigns@gmail.com. If an exception is made, you will be responsible for shipping the item (unused, unwashed, and in its original packaging) back to our headquarters. Return shipping costs are non-refundable. Never return items without contacting us first.
3. Sale Items & Gift Cards
Only regular priced items may be refunded. Items purchased on sale, during clearance events, or gift cards cannot be returned or refunded. What you see is what you get.
4. Refunds (If Applicable)
Once a refund is approved (for example, in the case of a manufacturing defect), the credit will automatically be applied to your original method of payment within a few business days. If you haven’t received it yet, please check your bank account or contact your credit card company first, as processing times vary.
Questions?
Got a problem with your order? Don’t sweat it. Reach out to us at info@wemmdesigns.com and we’ll help you sort it out.